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Pet Bird Stands
About Us and FAQ
Welcome to Casa de Loro Pet Bird Stands 24/7 Help section. We want to make your bird stands shopping experience as informative and easy as possible. You can find general policies outlined here and answers to Frequently Asked Questions. If you don' find the information you need please contact us and we'll do our best to help you.
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Contact www.PetBirdStands.com
Office Hours (CST)
Mon-Thurs 10:00 -7:00
316-841-2700 |
Mailing Address
323 N. Parkdale Ct.
Wichita, KS 67212
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About Casa de Loro Pet Bird Stands
Our parent company, BHP, Inc,. has been selling top quality pet bird supplies since 1997. With 8 parrots of our own, we're all about helping you provide loving, enriching bird care for your own parrots. We've always specialized in a nice variety of bird supplies that we would use with our own parrots.
But, as devotees of animal science research including bird safety and parrot enrichment, we realize that there is a huge need to properly socialize pet birds, properly exercise pet birds and properly enrich pet birds. We've found that intelligent, social parrots REALLY NEED SOCIALIZATION EVERY SINGLE DAY~ That can't be done in a cage! Parrots require socialization, enrichment, foraging opportunities and bird training. Bird stands are a necessity.
There are a lot of folks out there that truly want to provide their parrot with appropriate enrichment. Real parrot lovers read the research about parrots' socialization needs and foraging needs. However, between work and family, when do you socialize? Plus, buying a bird stand is an expense that most of us need to budget for. Www.petbirdstands.com was developed to offer you a huge variety of pet bird stands for all sized parrots. A specialty bird stand shop.
We're proud of the exceptional selection of pet bird stands that we offer. Our store is backed by efficient operations and caring service. We grow mainly through satisfied repeat customers and by word of mouth. We're not perfect, but we try our best. And, if we mess up, we try to make it right. We've been around a long time because we do our job well. Our mission is to offer you an educational experience that makes your trust your bird stand purchase.
How?
Our Online Bird Stands store is organized and user friendly, with clear pictures and helpful information to make your bird supplies shopping fun and easy.
Caring customer service that is accessible by email with fast response times. We're not a "faceless" bird store. We love parrots and we love to talk to our customers, answer questions, and get to know them. WE STRONGLY PREFER EMAIL. Email leaves a paper trail for both of us. It allows us to think about our responses rather than give a spontaneous verbal promise that we may not be able to stand behind.
Security: Our shopping cart uses the most up-to-date encryption and coding technology. Your personal information is never rented or sold. It is only used to allow us to give you the best possible customer service available with automated email order and shipping notifications. |
Shipping
How is shipping calculated?
Our bird stands are shipped direct from the manufacturer or distributor for two reasons. First, we want to insure the quickest delivery. Second, no matter how well a large item is packed, there is a possibility of damage each time it is shipped. Some of our tree style bird stands are made to order. This means that I gather information such as what parrot the stand is intended for, special requests such as height, multiple bird use, etc. Then, parrot experts custom make your bird stand. This can take up to four weeks, possibly a little longer during the holiday season.
Express orders : We do not accommodate expedited or express ship orders. No exceptions.
What method will my order ship?
Most of our bird stands ship via Fed Ex or UPS
Payment Options
Payment in full must be received before an order can be processed or shipped. We accept Visa, Mastercard, American Express, Paypal and check or money orders in U.S. funds. Returned checks are subject to a $20 processing fee.
If you decide to pay by calling in your credit number or mailing a check or money order, we will not ship your order until we receive payment. Checks over $50 may be subject to hold until cleared by the bank.
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Returns & Exchanges
Damaged Items , Wrong or Missing Items
PLEASE Email us within 72 hours for authorization before you send any items back.
Damages: We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.
Incorrect Shipments: We will ship the correct order with a return label. You will be charged at the time the second order is sent and reimbursed once the return or incorrect item is received at our location.
Shipping Charges: If the problem is an error on the part of our distributors or our shipping company, we will pay for return shipping charges.
Return Policy: Most Bird stands are shipped direct from the manufacturer and CAN NOT be returned. Please email us with your order number and a description of the problem and we will make sure that the problem gets corrected. PLEASE Email us within 72 hours to report problems or missing parts.
Conscientious bird owners do not want to receive bird stands that have previously been exposed to other birds and that may potentially carry disease. You can trust that any item you receive from Www.PetBirdStands.com has not been exposed to birds and will be safe and sanitary.
Warranty
Bird Stand sold by us are subject to the manufacturer’s warranty.
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Site Security
We have served tens of thousands of customers safely and effectively with our online bird store We use the latest technologically secure tools available including Thawte SSL (Secure Sockets Layer) and digital ID, which encrypts all of your information so it cannot be tampered with and travels safely electronically.
Processing your payment information
The credit card processing software contains additional safeguards to encrypt and ensure the security of your sensitive information. Once you finalize your order, we manually process the credit card payment. This way, you are not charged for items which are on back order. Your encrypted credit card information is only retained as necessary to meet legal requirements. You can always choose to send us your credit card information via phone or fax or by mailing in your payment.
Security Certificate
If your browser gives you a warning message that the security certificate has expired, this applies to your browser and not to our site. You need to check for updates to your browser root certificates. You can use this link to test your browser and update if necessary so that it works correctly: http://www.thawte.com/ucgi/browsercheck.exe
Cookies
Our site only uses cookies if you have them turned on. The cookie will not retain any personal information as you browse our site and may only retain certain information if you make a purchase. In some cases (depending on the browser you are using) if your cookie is turned off our shopping cart will not be able to place multiple items in your cart.
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Privacy Policy
We never sell, rent or trade your personal information to anyone. It is strictly confidential. Your email address and phone number allow us to reach you should we have a question or problem with your order. Your email address is additionally used for automated notifications on your order being received and shipped that allow us to give you optimal service.
You will not receive unsolicited marketing from us. We do have an email subscribed Preferred Customer bulletin but you would need to select this when you create a Log in account (which is optional). We do not automatically enroll anyone.
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Creating an Account
You have the option of creating an account when you order. This will retain your address and email information so you don't need to reenter on future orders. You will choose a unique user name and password to ensure your account information is accessible only to you. Your information is completely private and is not used for anything other than internal customer service. We never rent or sell customer information.
You can elect to join our email list when you create an account. This will give you preferred customer notifications of sales, special and new arrivals. You can only be on the list if you choose to, we do not automatically subscribe you.
Editing Your Account
You can make changes to your account at any time by going to Login on the home page. Your user account will have the unique Login ID and password you chose when you set it up. Once logged in, you can change your contact information, password, remove your name from our email list and more.
If you forget the password our store will automatically send it to you when you try to log in and fail.
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Technical Problems
What should I do if I get an error message?
An error message can be caused for a number of reasons. The best thing to do is go back a page and try again 20-30 seconds later. If the error continues a screen will pop up allowing you to send an error report to us for diagnosis.
The page is not loading or is loading quite slowly
We have tried to design our store so it will load quickly. If you have a reasonably fast and new computer and are experiencing a slow loading, this can be due our site having too many people accessing it at one time, or the server is having a "time out." Hit the"stop"button from loading the page, count to 5 and hit "refresh"to try again. If it is taking more than 30 seconds for a page, you are usually better off stopping and trying again in a few minutes.
I am having difficulty placing multiple items in my cart
This can be a function of a setting on your browser. Having cookies turned off is the most usual cause. Reset your computer to allow cookies and you should be able to continue without a problem.
My credit card information is not completing
We process orders manually so your credit card is not charged when you place the order. It is charged only when we ship or special order custom made products. You may want to look at the example to see how our shopping cart requires the information to be typed in. If the shopping cart is still not accepting your credit card, please call us at 877-377-8295 so that we may offer assistance.
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Wholesale Information
Thank you for your for your enthusiasm about our bird stands. We DO NOT offer wholesale pricing or large order discounts on any of our bird stands. Nor do we act as a broker for international businesses in the bird supply business.
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